Privacy Policy
Last Updated: April 2026
At Byiora, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you use our platform.
1. Information We Collect
We believe in data minimization. We only collect the absolute minimum information required to deliver your digital goods and provide customer support.
- Guest Checkout: We collect only your Email Address.
- Registered Accounts: We collect your Name and Email Address.
- What We DO NOT Collect: We do not track your IP address, device fingerprints, browsing behavior, or physical location.
2. Payment Information
Byiora does not collect, process, or store your financial information. When you make a purchase, your payment is handled entirely by secure, authorized third-party payment providers (such as eSewa, Khalti, or Fonepay). We only receive a transaction ID and a confirmation of success or failure from these providers.
3. How We Use Your Information
We use your Name and Email Address for the following purposes:
- Order Fulfillment: To instantly email you the digital game keys or gift cards you have purchased.
- Customer Support: To assist you with any questions regarding your past orders.
- Marketing & Promotions: To send you exclusive promotional offers, discount codes, and updates about new products on Byiora.
4. Marketing Opt-Out
You have the right to opt out of our marketing communications at any time. Every promotional email we send will include an "Unsubscribe" link at the bottom. Even if you opt out of marketing emails, you will still receive mandatory transactional emails containing your purchased digital keys.
5. Information Sharing
We will never sell, rent, or trade your personal information to third parties. Your information is only shared in the following limited circumstances:
- With our secure payment gateway partners strictly for the purpose of validating a transaction.
- If required by law, court order, or government regulation within Nepal.
6. Data Security
We implement industry-standard security measures to protect your Name and Email Address from unauthorized access, alteration, or disclosure. Your data is stored securely in our database, which is protected by modern encryption and strict access controls.
7. Your Rights
You have the right to request access to the personal data we hold about you. If you have a registered account, you can update your Name and Email Address at any time. You may also contact our support team to request the deletion of your account and personal data from our systems.